Either you are still in the setup stages of the app, and have not yet started Invisibility Mode, or the cloak is the wrong way around. The green part of the cloak needs to be on the outside for you to become invisible.
The first time you use the app you will be asked to create a user account.
Creating your account
If you forget or want to change your password
If you have forgotten your password, click on the link to RESET PASSWORD
You will be asked to enter the email address you used to setup your account. Do this, then click the RESET PASSWORD button.
Now, you will see a notification that a message has been sent to your registered email account.
Open the message you have received, and click on the link it includes.
The link will take you to our RESET PASSWORD tool. Simply choose a new password, confirm it, then click the RESET button
You will be notified once the password has succesfully been reset. Now, go back to the Wow! Stuff app and login, using your new password!
Adding & Authenticating a product
Once you have created your account in the Wow! Stuff app, you will be asked to ADD PRODUCT, by entering a number into the text box that says PRODUCT AUTHENTICATION CODE
If you chose to SKIP adding product, you can add a product any time by clicking the + symbol on the Products screen, and entering a PRODUCT AUTHENTICATION CODE
Your unique PRODUCT AUTHENTICATION CODE is a 16 digit number that is printed on the front cover of the Instruction Manual that came with your cloak. Keep this safe, for future reference! It may be used to use your cloak with the Wow! Stuff app on a maximum of 3 devices.
Although I am ‘invisible’, it is obvious where I am because the Invisibility Cloak is much lighter or darker than the background.
This is probably because the lighting conditions have changed after you ‘set your scene’. For a good effect, it is best to pick an environment where the lighting conditions are stable, and not likely to become much darker or lighter during filming.
This is because the camera moved while you were in Invisibility Mode. It is essential that your device is kept completely still during ‘Invisibility Mode’. For best results, use the stand or tripod included with your product.
If you open another app while you are recording in Invisibility Mode, your recording will be stopped, but whatever you have filmed up until that point will be saved for preview. When you return to the Wow! Stuff App you can choose whether to save or discard your video.
Your account is locked to the first 3 devices you use to login to the app. For security, selecting the ‘reset password’ option to reset your password unlocks all devices from your account.
If you are already logged in, go to the accounts settings and select ‘logout’ first. You can then click on the ‘reset password’ option on the main login screen. Password reset instructions will be sent to the email address that you provided during account creation.
Make sure the password you choose has at least 8 characters